Eta Sigma Gamma Members as Swing-bed Patient-Family Advocates in the Swing-bed Unit at Northeast Regional Medical Center in Kirksville, MO
A partnership between NE Regional Medical Center, MO Coalition for Quality Care, and Eta Sigma Gamma National Professional Health Education Honorary/Gamma Rho Chapter
Over a dozen Gammans from Truman State University completed the Northeast Regional Medical Center’s volunteer orientation process during fall 2013. After completing another training during a scheduled Eta Sigma Gamma meeting in January 2014; they will be scheduled to volunteer in the swing-bed unit of the hospital each week.
As many patients in the swing-bed unit are senior citizens, and many, too, will be discharged/transferred to nursing homes; the mission of the program is to protect patient/family rights, educate, and promote health and safety in the swing-bed unit of Northeast Regional Medical Center (NRMC).
Goal of the Program: All swing-bed patients/families will be aware of their rights (as hospital patients and as nursing home residents/patients, if transferred) and provided a safe environment. The adoption of the volunteer service model stems primarily from the belief that the extent of ‘community presence’ in a healthcare facility has a direct, positive correlation with the quality of life in an institutional setting. Swing-bed Patient-Family Advocate Volunteers assume the role of advocates and educators and, as a result patients are more likely to ask questions that might not otherwise surface. Swing-bed Patient-Family Advocate Volunteers provide a personalized approach to service delivery. The focus of the initiative is: Education of the patient and family about: Patient Rights, Patient Safety, Discharge/Transition Safety, and Possible Long-term Care Placement.
Each week, volunteers report to/check-in with the Director of Volunteer Services, visit patient rooms [conduct bedside safety check, educate/provide written information about patient rights/patient safety as well as discharge/transition/nursing home safety information (when applicable)], and deliver the safety check form to Director of Volunteer Services.
The program meets the goals of the hospital volunteer services as the Gammans make safety checks, meets the goals of MCQC as Gammans educate patients on their rights during discharge and transition to potentially a nursing home, and of Eta Sigma Gamma, as Gammans conduct education, service, and advocacy.
Contact us by Mail: Missouri Coalition for Quality Care, PO Box 7165, Jefferson City, MO 65102. Phone: 1-888-262-5644 Email to: firstname.lastname@example.org
The mission of MCQC is to improve the quality of care and quality of life of residents in long-term care facilities and recipients of in-home care