Are Missouri's Children More Important than Missouri's Seniors?
MCQC recently learned that the Missouri Adult Abuse Hotline is no longer available 24 hours a day. In 2008 with little or no announcement, the Department of Health and Senior Services decided to staff the hotline only from 7:00 a.m to midnight. If you call during those hours you will speak to a person who will take the report. If you call between midnight and 7:00 a.m you will get a recording.The recording gives you four options:
If an emergency call 911.
If you are facility representative calling about an emergency situation, call the emergency number previously provided to the facility.
If a mandated reporter calling after hours, you are given a website to go to, to fill a mandated reporter form and then fax to a DHSS number.
All others callers wanting to talk to a hotline representative, the representatives are available from 7:00 a.m to midnight 7 days a week. Please call back during those times.
When we asked DHSS why they had changed the hours, we were told it was due to cost of staffing the phone(s) during the midnight to 7 period and a lack of calls coming in during that time frame.
In checking with the Missouri Child Abuse and Neglect Hotline, it is available 24 hours a day, 7 days a week. So no matter when you call you will talk to a hotline representative.
So we ask, are Missouri Seniors not as important as Missouri’s children? let us know what you think at firstname.lastname@example.org
Contact us by Mail: Missouri Coalition for Quality Care, PO Box 7165, Jefferson City, MO 65102. Phone: 1-888-262-5644 Email to: email@example.com
The mission of MCQC is to improve the quality of care and quality of life of residents in long-term care facilities and recipients of in-home care