In the March, 2015 issue of the AARP Bulletin, they listed 10 questions to ask when hiring a health aide. The questions were offered by Lee Lindquist, M.D., Chief of Geriatrics at Northwestern University Feinberg School of Medicine. MCQC feels these are important questions to ask when looking at home-care agencies. For more information, go to www.aarp.org/caregiving.
How do you recruit home health aides, and what are your hiring requirements?
Do you do criminal background checks on prospective aides? How about drug screening?
Are health aides certified in CPR, or do they have any health-related training?
Are the aides insured and bonded through your agency?
What competencies are expected of the aide? Lifting and transfers? Personal care skills (bathing, dressing, toileting)? Training in behavioral management, cognitive support?
How do you assess what the aide is capable of doing?
What is your policy on providing a substitute home health care aide in the event a regular care provider cannot perform the services in your contract?
If there is dissatisfaction with a particular home care provider, can he or she be replaced “without cause”?
Does the agency provide a supervisor who is responsible for regularly evaluating the quality of home care?
Does supervision occur over the telephone, through progress reports or in person at the home of the older adult?
Contact us by Mail: Missouri Coalition for Quality Care, PO Box 7165, Jefferson City, MO 65102. Phone: 1-888-262-5644 Email to: firstname.lastname@example.org